Help &
Remote Support

How to get our team onto your PC remotely, and fixes for some common Windows problems.

Remote Support

We can provide remote support during a scheduled session with a member of our team, using Quick Assist, which is built into Windows 10 and 11.

Book a session

Call us on 07963 065354 to arrange a time that suits you.

Open Quick Assist

Hold Ctrl + Windows + Q together, or search for Quick Assist on your taskbar at the bottom left of your screen.

Enter our code

We’ll give you a security code to type in. Once you allow it, we can see your screen and fix the problem with you.

Windows Help

Tips our team has gathered from fixing customers’ PCs. If anything here looks daunting, call us and we’ll do it for you.

Upgrading to Windows 11

Microsoft ended support for Windows 10 on 14 October 2025, so a PC still running it no longer gets regular security updates. Windows 11 needs a supported processor, and the old workaround for unsupported ones has been blocked.

Check Microsoft’s lists of supported Intel processors and supported AMD processors, or ask us. If your PC can’t upgrade, we can source a replacement.

No internet after a Windows update

If a recent update has left your PC unable to connect, these commands in an administrator command prompt may fix it:

netsh winsock reset
netsh int ipv4 reset

Restart afterwards. Some cases have needed a call-out; the common factor has mainly been BT routers.

Checking Windows for corrupted files

Open an administrator command prompt, run the first command and restart:

sfc /scannow

If it reports errors it could not fix, run these in turn:

dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /restorehealth

Stuck with US English after an upgrade

This usually happens when language settings weren’t consistent before upgrading. You don’t need to undo the upgrade:

Download UK English, with the UK speech and text packs, first.
Then change your default language and speech to UK English.
Restart before removing US English.

Before any big upgrade

Most upgrade problems can be avoided with a little preparation:

Make sure your PC is free from infection.
Install all updates, including the optional ones.
Check the manufacturer’s website for driver and BIOS updates.

Email on our servers

If your email is hosted with us, the server names, port numbers and security settings for your phone, tablet and computer are on our email settings page. Stuck? Call us on 07963 065354.

Still Stuck?

Call us on 07963 065354 to book a remote support session, or send us a message.