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Remote Support

We connect to your Windows PC or Apple Mac during a booked session and fix the problem with you, wherever you are.

In short: in a booked session we connect to your Windows PC or Apple Mac over the internet and fix the problem with you watching. Sessions run Monday to Friday, 9am to 5pm (closed on bank holidays), and remote support is available wherever you are. Call 07963 065354 to book.

Fixed Without Anyone Coming Out

Computer monitor and headphones on a desk

Remote support means we work on your computer over the internet, during a session you book with us. You watch everything we do, and you can end the session at any time.

On a Windows PC we use Quick Assist, which is built into Windows 10 and 11: the three steps are on our help page. We give remote support on Apple Macs too, and talk you through connecting when you book.

Sessions run Monday to Friday, 9am to 5pm (closed on bank holidays). Unlike our on-site repairs, remote support isn’t limited to North East Lincolnshire: it’s available wherever you are. Call 07963 065354 to book a time.

Questions We Get Asked

Do you support Macs as well as Windows PCs?

Yes. On Windows we use Quick Assist, which is built into Windows 10 and 11, and we talk Mac users through connecting when they book.

Do I have to be in North East Lincolnshire?

No. Remote support is available wherever you are.

Is remote support safe?

Yes, when you started the contact yourself. Nothing is shared until you allow it, and you can end the session at any time. See is remote support safe?

When can I book a session?

Monday to Friday, 9am to 5pm (closed on bank holidays).

Next step: book a session

Call us on 07963 065354 to arrange a time. On Windows, follow the three steps on our help page when we call. If it turns out to be a hardware fault, we can repair it on site or collect it.

Need a Hand With Your I.T.?

Call us on 07963 065354 or send a message, and we’ll get you sorted.